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This cost is charged by the shipping company and not by us, we are simply arranging that final delivery. The cost of the final delivery will be your responsibility. We will send you an email to notify you that is the case. W e can arrange for a third & final delivery to you. We will send you a final email notification about it. After that period, the parcel will be returned to the sorting centre and subsequently returned to our Rotterdam location at an additional cost of us. The parcel will be available for pick up for 1 week from the point of the delivery. In the case that you have missed both delivery attempts, you will receive a written notification through the letter box that your parcel will be delivered to a Parcel Shop near you and when you will be able to pick it up. If you're not home at the point of delivery, don't worry! Our logistics partners will make 2-3 delivery attempts, if they have missed you, they generally return on the following business day. #I love you to the moon and back free#We're still working towards a way to give you a clear and concise but enough information to follow your package, meanwhile, if you're unsure, please feel free to drop us a message by using the Live Chat function/ email us & we will happily assist you! #I love you to the moon and back how to#Information on how to arrange redeliveries/ pick ups etc. You will be able to find out more detail there. The tracking info would include the 'next tracking numbers' that will inform you which courier & what is the local tracking. The tracking from Asia to your destination country and the tracking from the sorting centre in your destination country to your front door. There are generally 2 parts of this delivery. When a parcel has left our facilities, you will receive an email with the tracking information & link to follow it. *Want to find out a little more detail, go to the ' Why have we split our distribution?' section located further down the page. If you're still unsure, send chat to us using the Live Chat function or simply send us an email and we'll be able to tell you more in detail! So, don't be alarmed when you receive a partial order, check our email first to see if the items expected are correct. #I love you to the moon and back code#When each package is dispatched, we will send an email to let you know what items to be expected & the track & trace code to follow the shipment. Since March 2021, we dispatch from 2 locations (Rotterdam & Asia) thus, you will sometimes be receiving your order in multiple packages. The VAT & Import duties have been declared & paid up front & thus if you somehow receive a bill for these, please email us at in the first instance & we will resolve that issue for you. * As the EU VAT law is changing from 1st July 2021, customs are changing the way that VAT is collected. There is nothing worse than having to be surprised with unforeseen extra costs! What you pay at the store is final. The Linea Home team is doing our utmost to get packages out quicker than usual, working longer hours to get packages out earlier to mitigate any potential delay.Ībsolutely! All import duties & VAT have been included in the price. Why? Because this means that import duty and VAT will be collected a little differently.Ĭustoms authority throughout EU would be transitioning through a dramatic change & as with all system change, there will no doubt be some 'learning-curve' period. * As the EU Law is changing from the 1st July 2021, we are expecting some delay to deliveries during this period. Luxembourg | Portugal | Malta | Switzerland | Latvia The Neetherlands | Spain | Belgium | Germany | France | United Kingdom | Italy | Greece | Ireland | Bulgaria | Poland If your country is not in the list, please feel free to contact us, we are able to arrange it! We deliver to Austria, Belgium, Bulgaria, Denmark, France, Germany, Greece, Ireland, Italy, Malta, the Netherlands, Poland, Portugal, Spain, Switzerland and United Kingdom.Īustralia, Canada, New Zealand, Singapore, & US. When your package is ready to be dispatched, you will receive an email with the tracking information. We will process your order as soon as it has been received, however, orders can still take a few days before it leaves our facility. When will I receive my order & delivery charge? ![]()
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